Government of New Brunswick

If you have an interest in public safety, and enjoy a challenging and fast-paced work environment, a career as a 9-1-1 communications operator may be an ideal fit for you.

Following are some key skills necessary to become a 9-1-1 communications professional:

  • fluent in English and French (Intermediate Plus);
  • excellent verbal and written communications skills;
  • strong computer skills and keyboarding speed of 50+ wpm;
  • ability to make appropriate decisions quickly and take necessary actions;
  • physical and mental ability to work 12-hour rotating shifts, including days, nights, weekends and holidays;
  • good interpersonal communications skills in dealing with the public, emergency personnel, and co-workers;
  • must pass criminal background check, and
  • may be required to pass hearing, aptitude, and other tests.

Most employers also require a secondary education supplemented by courses in business, social science and/or computer, and one year of relevant experience. An equivalent combination of training and experience may be acceptable.